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Community Manager
Requirements
Passion for business.
This passion should be evidenced in previous work or activities within that sector in the past.
Attitude.
This includes a desire to interact with dozens, perhaps, hundreds of members a day and end every interaction on a positive note. You will need to be able to respond quickly and professionally to issues in the community. You need to be willing to work hard and, most of all, genuinely love building relationships between people.
Personality.
largely polite with a mild demeanour to match the personality of our business audience.
Skills.
Able to persuade and motivate members to do things.
Able to convert a curious newcomer into an active member. You need to be Fantastic at working internally to guide the organization to provide the resources and support the community needs to success.
Be confident at presenting your case to senior managers and working aggressively to get employees participating in the community.
Project management skills
Write content the community loves to read.
Genuinely love to build relationships with people.
Knowledge.
Social science knowledge – the key theories behind psychology, social-psychology, group processes and community development and how to rally help to build a community.
Reasonable level of knowledge about what social platforms do and how they are used.
A level of business acumen helps. With and understanding of how the community fits in with the overall business strategy.
You should be able to make recommendations about how the community can better help the organisation achieve its objectives.
Experience.
Demonstrable experience of building a community before showing how members are likely to interact, put together content calendars, recruit volunteers, manage a platform etc.
Responsibilities
Strategy.
Gather data from the community and analyse this data to create insights about future content, activities and overall direction of the community.
Growth.
Engage in a variety of promotional, referral, advertising and direct invitations to ensure a steady supply of fresh blood into the community. Should be able to convert these newcomers into active members.
Moderation.
Remove the bad stuff but, more importantly, encourage everyone with an opinion to contribute.
Relationships.
Build positive relationships with the top members of the community and using these relationships to initiative activities, discussions and other positive elements into a community.
Activities.
Organise regular online and, possibly, offline events with the events coordinator to stimulate interaction between members. You should also be continually looking for amazing opportunities for the community.
Technology.
Manage the platform, testing and tracking what works and make suitable changes when appropriate.
Content.
Contribute articles about the community to the community and ensure there is usually something fresh to read when members visit.
Business.
Work internally to provide feedback to the business and be able to present the right facts and justification when lobbying for support from the business.
Events Co-ordinator
Description
Event coordinator needed to organise in house events and events on behalf of members for County Business Clubs.
Events will mostly be in Sussex and although there will be some large scale events throughout the year most will be smaller events for up to 50 people, mostly sponsored and working with member guest lists.
The candidate should expect to be able to work evenings, weekends and early morning where necessary, with time off in lieu.
The role will is mostly a remote roll although there will be times to meet up with the time at least on a weekly basis.
This is an opportunity for a bright, personable and enthusiastic candidate to develop a career in the events space
Responsibilities:
Identify the member requirements and expectations for each event.
Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.
Manage all event set-up, tear down and follow-up processes.
Maintain event budgets.
Book venues, entertainers, photographers, and schedule speakers etc
Conduct final inspections on the day of the event where necessary to ensure everything adheres to the client’s standards.
Assess an event’s overall success and submit findings to the head of membership
Brainstorming and implementing event plans and concepts
Requirements:
At least 3 years’ experience as an event coordinator.
Well organised with excellent multi-tasking abilities.
Outstanding supplier / venue management skills.
Strong communication and interpersonal skills.
Excellent time management
Ability to upload pictures in real time to social media platforms
Be technically savvy enough to organise online events and webinars (or learn very quickly)
Remain calm and act quickly to resolve any problems
Own car